Saddleback Plumbing Heating & Air Blog: Archive for the ‘Reviews’ Category

Thank You For Your Feedback

Friday, April 27th, 2012

Saddleback Plumbing, Heating and Air Conditioning appreciates your feedback! In an effort to always improve our services, we would love to hear how we are doing. Please take a moment to fill our our new Online Survey. Thank you for your time!

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Thank You For Your Feedback!

Saturday, March 24th, 2012

“Your tech Ken has been providing plumbing service to me for 11 years. I am a Home Club Member. I have recommended Ken to several neighbors. Ken is a real asset to Saddleback Plumbing!”

-VM

 

We always appreciate your feedback to ensure that we are providing the best possible service to all our customers. Let us know how we are doing by taking our easy to use online survey!

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Laguna Niguel Plumbing Repair – Review from M.A.

Wednesday, December 28th, 2011

When you have a plumbing emergency, it is very important to have a plumber that you can count on. You not only want them to be technically skilled, but you also want superior customer service so you know that your problem will be taken care of right away. A good plumber will also answer any questions you might have and perform work that exceeds your expectations.

At Saddleback plumbing, we don’t just promise great service and repair, we deliver it. That is why so much of our business comes from repeat customers. Here is what M.A. in Laguna Niguel wrote to us about his plumbing repair:

Just a quick note to let you know how happy I am with your company. I have had a few plumbing issues and Saddleback Plumbing, Inc. has never let me down. Every step of contact with your company has been positive… I am a customer service expert/advisor. It is a rare occasion when I come across true customer service. … I will always be a customer and sing the praises of Saddleback Plumbing, Inc. and Jared [who went above and beyond the call]. Thanks for maintaining a locally owned company that serves our community with such professionalism and concern.

– M.A. Laguna Niguel, CA

Thank you for choosing Saddleback! Whether your sink is clogged or your furnace has stopped working, our expert technicians will fix the problem as quickly as possible. Don’t hesitate to call for repairs this winter, stopping a problem early can save you a lot of money in the long run!

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Testimonial – Tim B. from Santa Ana

Monday, November 21st, 2011

Water damage can be very destructive and very expensive to repair. That is why it is so important to catch plumbing problems early and repair them competently. And our plumbers make sure to do the job right the first time; here is what Tim B. from Santa Ana wrote to us about his plumbing installation and repair:

I’m writing to let you know how happy I am with the service Ken Smith provided to us today. I originally had Ken out to install a new kitchen faucet.

After he expertly completed that job, I told him about some problems we started having the day before with our hot water flow. The day before, a hack “contractor” installed a shower valve – and that is when the problems started. Ken took one look at what the previous guy had done and saw major issues. He took the time to fix the previous contractors huge screw-up and patiently answered the many questions I had about what he was doing and how the shower plumbing worked.

The project was set to tile in (and over) the bad plumbing job the next day. Had Ken not spotted and fixed the trouble, the problem would have been 10 times worse and a lot more expensive in 24 hours.

Thanks a million Ken for your hard work and dedication to getting the job done right. I owe you!

I’ll be calling Saddleback Plumbing and requesting Ken for anything regarding plumbing in the future.

– Tim B.

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