Reviews
This was not the first time that I have utilized the services of Saddleback Plumbing. This most recent time was for an HVAC problem. From my first phone call to my last contact, from the front desk to the technicians and finance office, I Found everyone to be courteous, punctual, efficient, and pleasant to work with. The job and their work were not considered to be completed until it met with their satisfaction and mine. I would utilize their services again.I would highly recommend them.
We found this company several times.they were professional reliable and fair
We have used Saddleback Plumbing for years and we have never been disappointed with their service. We have been impressed with the efficiency and honesty of their technicians and have referred them to family and friends. My heating thermostat failed last week during one of the coldest weeks of the decade! Kris arrived and tested every aspect of the heating/ac system….inside and out. He determined the unit was still under warranty. He checked for availability of parts and conferred with the shop. He thoroughly explained what he was doing and why during the time he was here. He described the best course of action for the situation and we agreed. He returned the next day to replace the faulty pad. He checked every point of installation and explained why. Kris was prompt, courteous,and professional. He patiently answered every question and was knowledgable about the system and explained in laymen's terms. He didn't sit in his truck during the time the unit needed to get up to speed. Instead he checked and changed filters. This is why we never hesitate to call Saddleback Plumbing! They care about their clients and their technicians mirror that care.
I recently called for check of my hydronic heating system which stopped working after recent re-pipe. Service was quick, on time and the thought was that some of the piping may have been installed incorrectly creating the problem of no heating. He did not take things apart, which would have cost hundreds of dollars but suggested to contact the re-pipe company and have them take a look, before encountering any additional cost. And that is exactly what the problem was. Re-pipe company made the repairs needed and heating is on. Thank you Saddleback Plumbing for your great customer service. AND to top it all off, they did not even charge a service call fee....Thank you again, you are appreciated!
I called for check of my hydronic heating system which stopped working after recent re-pipe. Service was quick, on time and the thought was that some of the piping may have been installed incorrectly creating the problem of no heating. He did not take things apart, which would have cost hundreds of dollars but suggested to contact the re-pipe company and have them take a look, before encountering any additional cost. And that is exactly what the problem was. Re-pipe company made the repairs needed and heating is on. Thank you Saddleback Plumbing for your great customer service. AND to top it all off, they did not even charge a service call fee....Thank you again, you are appreciated!
We've used these guys a million times and they are so professional and good at what they do. If I could give ten stars, I would.
Very supportive of addressing the issue without defaulting to the normal replacement answer
Easy to work with and they follow through on everything.
I greatly appreciate this company because they send quality plumbers (like Walt and Rudy). These are professionals and they know what they're doing. Thank you!
Saddleback is wonderful. They always come when they say they will and always solve the problem. Great service always from Jared and his awesome team!