Reviews
Chris and his crew are the best. They solved some difficult plumbing issues for us and were very fair on price, even when they needed to spend extra time on unforeseen things. Quick to respond to our needs and a pleasure to work with. Highly recommend!
Good prompt service.
Richard and Taylor were incredible. Great attitude, kept us informed of what was being done, etc. Very impressed with cleanliness before, during and at the end of the service call. We've already recommended you. Service is terrific!
Saddleback Plumbing are heros in the eye's of my family. I phoned to set up a repair of my Ac unit and spoke to an angel named, Lauren. She told me that she could have a tech out to my home within 48 hours. I was thrilled because this was two weeks sooner than anyone else had offered and I expressed to her that it was literally a "life-saver" because we had just that moment picked our 13 1/2 year old dog up from the surgical center where she had undergone a surgery to tie back paralyzed muscles in her larynx that had been blocking off her supply of air and suffocating her. When we were being discharged at the hospital, the doctor told me that ,"these dogs need to be in air conditioning constantly because they cannot be allowed to pant and they cannot ventilate themselves properly". I explained to Lauren that our Ac fan unit had burned out the day before and we were so grateful for such a short wait offered to us by Saddleback. We hung up and my family and I prepared to work around the clock with ice and fans to try to keep our dog cool. Within 2 minutes, Lauren was on the phone calling me back. She had spoken with management and the decision was made that a technician would be at our home that evening to fix the problem so that our dog would be comfortable and safe! I literally came to tears...there are no words to describe the relief that washed over my already totally stressed out family. Saddleback Plumbing and Lauren helped us to get our dog through the first most critical days of her recovery . We feel forever indebted to your company and will NEVER use anyone else. Your technician was prompt and wonderful. Another person called us to give us a status on his arrival and offer "best wishes" to our dog in her recovery! Each time we spoke to anyone in the office they mentioned her and wished her and us well. It was so comforting. And, in todays times, when people can be so detached and self consumed, it was the most refreshing experience and, it could not have come at a better time, as we were so stressed and devastated by her condition. I am happy to tell you that she is recovering well and comfortably enjoying her air conditioned home! THANK YOU SADDLEBACK PLUMBING and big kisses for Lauren from Phoebe (our pitbull that had the surgery)! <3
I spoke with Jared for the initial phone call. He was fantastic. Very knowledgeable and was able to get my appt set up very quickly. Rudy was the service tech for my home heater issue. Apparently the gas valve within the heater had failed and needed to be replaced. Rudy contacted the manufacturer directly and was able to have them issue out another valve under warranty FOR FREE! I would never have known this if Rudy and Saddleback didn't go out of their way to contact the home heater manufacturing company directly. All I had to pay was the more than fair labor price for the new valve installation. My wife and kids are no longer huddling in blankets on the coach at night and in the mornings. Our house is no longer an icebox. Thanks so much to Jared, Rudy and Saddleback. We couldn't be happier with the level of service and expertise. Wish I could give more than 5 stars. Thanks again Saddleback Plumbing!!
Jason C. was excellent, very professional and friendly. Explained the problem in detail and took care it. He also gave advice to prevent problems in the future. Highly recommend!
Ken is excellent. Always does a great job, conscientious, clean and courteous. He's our guy!
Professional, courteous, a very positive experience
Great job. Thanks