Reviews
Awesome Service Lots of attention to details The technician was very informative and polite. We ALWAYS use Saddleback Plumbing!
Always professional, clean and on time
Had water heater pilot light go out (Wouldn't relight) on a Friday evening just after five PM. (after closing time). Scott the dispatcher returned my emergency message promptly, explained the emergency pricing and regular Saturday service. I chose the less expensive appointment on Saturday morning. Our technician was a little late but grace given as this was one of the busiest times due to severe hot weather. Jon, our tech explained the options - ranging from totally new water heater, replacement of the "guts" and finally simple repair of the one part that should get it operational - price went from $1500, to $800 to $300. He advised on the quality level of our existing equipment - matched my research. I would recommend Saddleback based on the very good service provided by Jon and Scott.
We've used you guys for years and really like your service.
Technician arrived on time. Introduced himself and set to work. He confirmed my diagnosis and reviewed the replacement faucet I had purchased. He did try to upsell me on garbage disposal replacement and water shutoff valve replacement, but not a hard sell. He ended up just replacing the faucet as I had requested. He knew his plumbing steps. He did a good job and explained the features of my new electronic faucet and battery replacement. He cleaned up and left everything in order. The faucet is working well and no more drip!
You are our first choice for plumbing needs... and boy have we needed you! Thank you for courteous and efficient help!
Very satisfactory.