Reviews
Great job !
Had water heater pilot light go out (Wouldn't relight) on a Friday evening just after five PM. (after closing time). Scott the dispatcher returned my emergency message promptly, explained the emergency pricing and regular Saturday service. I chose the less expensive appointment on Saturday morning. Our technician was a little late but grace given as this was one of the busiest times due to severe hot weather. Jon, our tech explained the options - ranging from totally new water heater, replacement of the "guts" and finally simple repair of the one part that should get it operational - price went from $1500, to $800 to $300. He advised on the quality level of our existing equipment - matched my research. I would recommend Saddleback based on the very good service provided by Jon and Scott.
excellent technician. explained everything so well. keep up the outstanding work
It was EXCELLENT!! Technician came right on time was very clean. Technician brought everything I needed to do the update (which I greatly appreciate -who has time to go shopping?).
Our tech was very knowledgeable, helpful and pleasant. We appreciated the water heater was delivered to him instead of him having to go and get it, which saved a lot of time.
Great!! On time, efficient - excellent experience!!!
Very knowledgeable and honest work. I've used this company for the past few plumbing/heating issues and have had great service and wonderful staff.
EXCELLENT! A company we trust! The service is top-notch, communication is clear & simple. The work is impeccable. And no "up-selling" here!! We would not consider another company. The whole crew is fantastic but special shout-outs to...Richard and Jeff, they are A+!!
Great job!